Authorize a three-year service price agreement with one one-year renewal option for Zendesk Support Suite Enterprise,...

Staff Report & Agenda Item Details

2026-0791 Authorize a three-year service price agreement with one one-year renewal option for Zendesk Support Suite Enterprise, a customer service platform (cloud-based) software, for Countywide use, for the period of August 4, 2026 through August 3, 2029, with SATRDE, LLC, through Department of Information Resources (DIR), contract number DIR-CPO-5337, authorized by Chapter 271, section 271.102 (a)(c) of the Texas Local Government Code – Estimated amount $1,478,613.84 On a motion made by Commissioner John Wiley Price, and seconded by Commissioner Dr. Elba Garcia, the following order was passed and adopted by the Commissioners Court of Dallas County, State of Texas: BRIEFING DATE: August 4, 2026 FUNDING SOURCE: 100.19500.1095.62356.10000 Be it resolved and ordered that the Dallas County Commissioners Court does hereby authorize a three-year service price agreement with one one-year renewal option for Zendesk Support Suite Enterprise, a costumer service platform (cloud-based) software, for Countywide use, for the period of August 4, 2026 through August 3, 2029, with SATRDE, LLC, through Department of Information Resources (DIR), contract number DIR-CPO-5337, authorized by Chapter 271, section 271.102 (a)(c) of the Texas Local Government Code – Estimated amount $1,478,613.84 Done in open Court August 4, 2026 by the following vote: IN FAVOR: County Judge Clay Jenkins, Commissioner Dr. Theresa Daniel, Commissioner John Wiley Price, Commissioner Dr. Elba Garcia, and Commissioner Andrew Sommerman OPPOSED: None